These Terms and Conditions apply to the registration of customers and subsequent use of the Branchless Banking services (‘the Service’), offered by Bank Alfalah Limited (‘Bank Alfalah Limited’). These Terms and Conditions constitute an agreement between you (the ‘Customer’) and Bank Alfalah Limited when the Customer registers and makes use of the Service. ‘Branchless Banking’ shall bear the meaning ascribed to that term in the Branchless Banking Regulations.

have an active and valid SIM number from a Mobile Network Operator in Pakistan (the ‘MNO’), as advised by Bank Alfalah Limited, which has to be registered with Bank Alfalah Limited for availing the Services (hereinafter referred to as ‘Registered Mobile Number/SIM’), in order to use facilities which form part of the Services and which involve the use of mobile phones by Customers to undertake transactions.

Digital Channels (including but not limited to Mobile App, Internet Banking, Cash/Cheque Deposit Machine, ATM, Kiosk, etc.), Selected Agents, Super Agents/Master Agents of Bank Alfalah Limited and Franchisee Locations of such Selected Agents, Super Agents/Master Agents (hereinafter collectively referred to as ‘Agent’) as advised by Bank Alfalah Limited and updated from time to time

Bank Alfalah Limited at its sole discretion may accept or reject request for registration. In case request of the Customer is accepted for availing the Services, Bank Alfalah Limited will open a branchless banking account (‘Branchless Banking Account/Account’) of the Customer and may issue an account number (Branchless Banking Account Number/Account Number) and/or a Debit Card to access funds in Branchless Banking Account through ATM.

At the time of opening of Branchless Banking Account, proper identi cation/KYC of the Customer will be required as per Bank Alfalah Limited’s policy/procedures and/or instructions of regulatory authorities.

Schedule of Charges